Skip to content
ATG TicketsATG Tickets
ATG TicketsATG Tickets

Terms of Use

Terms and Conditions

Terms of Use – United States

Last Updated: 2025.12.03

THESE ARE THE ATG TICKETS US LLC (“OUR”, “OURS”, “WE”, “ATG”) TERMS OF USE (THE “TERMS OF USE” OR “TERMS”). PLEASE READ THESE TERMS CAREFULLY. THESE TERMS APPLY TO THE USE OF OUR SITE(S) AND MOBILE APPLICATION (“APP”) (OUR “SERVICES”),

THIS INCLUDES,  HTTPS://WWW.THEHUDSONBROADWAY.COM/,  HTTPS://WWW.LYRICBROADWAY.COM/, HTTPS://WWW.EMERSONCOLONIALTHEATRE.COM/,  HTTPS://WWW.SAENGERNOLA.COM/, HTTPS://WWW.MAHALIAJACKSONTHEATER.COM/, HTTPS://WWW.BROADWAYINDETROIT.COM/, HTTPS://SMARTFINANCIALCENTRE.NET/,HTTPS://WWW.MAJESTICEMPIRE.COM/, HTTPS://WWW.THEESPEE.COM/,HTTPS://BROADWAYSF.COM/, HTTPS://WWW.EUGENEONEILLBROADWAY.COM, HTTPS://WWW.ALHIRSCHFELDBROADWAY.COM, HTTPS://WWW.STJAMESBROADWAY.COM, HTTPS://WWW.WALTERKERRBROADWAY.COM, HTTPS://WWW.AUGUSTWILSONBROADWAY.COM AND HTTPS://US.ATGTICKETS.COM/.

BY ACCESSING OUR SERVICES OR CLICKING ON THE "I ACCEPT" BUTTON, COMPLETING THE REGISTRATION PROCESS, AND/OR BROWSING THE DIGITAL PROPERTIES OR DOWNLOADING OUR MOBILE APPLICATION, YOU REPRESENT THAT (1) YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS, (2) YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT WITH COMPANY, AND (3) YOU HAVE THE AUTHORITY TO ENTER INTO THESE TERMS PERSONALLY. 

IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICES.

THESE TERMS INCLUDE A CLASS ACTION WAIVER AND A WAIVER OF JURY TRIALS, AND REQUIRE BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES.

THESE TERMS OF USE LIMIT THE REMEDIES THAT MAY BE AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.

Our Services are directed to people residing in the United States, over the age of 18. If you are not a US resident, over the age of 18 or do not agree to be bound by the Terms of Use, you may not use or access our Services and we will have the right to restrict or prevent your access. If there is anything that you do not understand, please email any inquiry to us at [email protected].

We do not represent that Content available on or through our Services is appropriate or available in other locations. We may limit the availability of our Services to any person or geographic area at any time. If you choose to access the our Services from outside the United States, you do so at your own risk. Our Services and all data, text, designs, pages, print screens, images, artwork, photographs, audio and video clips, and HTML code, source code, or software that reside or are viewable or otherwise discoverable on the Site, and all tickets obtained from the Site (collectively, the “Content”) are owned by us or our licensors. We own copyrights and other intellectual property rights in our Services and Content. We may change the Content and features of our Services at any time.

1. Your Obligations

1.1

We grant you a limited, conditional, no-cost, non-exclusive, non-transferable, non-sub-licensable license to view our Services and its Content as permitted by these Terms for non-commercial purposes only if, as a condition precedent, you agree that you will not:

  • Use our Services (or any part of it) for any illegal purpose and agree to use it in accordance with all relevant laws including applicable local, state and federal laws;
  • Upload or transmit through our Services (i) any computer viruses, macro viruses, Trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
  • Use our Services in a manner which (i) may cause our Services to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of our Services is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
  • Create or publish a hypertext link to any part of our Services or attempt any unauthorized access to any part or component of our Services;
  • Restrict or inhibit any other person from using our Services;
  • Make any statements that are endorsed by us, without our prior written consent;
  • Impersonate any person or entity, whether actual or fictitious, including any employee or representative of our company;
  • Submit (a) any content or information that is unlawful, fraudulent, libelous, defamatory, or otherwise objectionable, or infringes our or any third party’s intellectual property or other rights;
  • (b) any non-public information about companies without authorization; or (c) any advertisements, solicitations, chain letters, pyramid schemes, surveys, contests, investment opportunities or other unsolicited commercial communication;
  • Submit, or provide links to, any postings containing material that could be considered harmful, obscene, pornographic, sexually explicit, indecent, lewd, violent, abusive, profane, insulting, threatening, harassing, hateful or otherwise objectionable, includes the image or likeness of individuals under 18 years of age, encourages or otherwise depicts or glamorizes drug use (including alcohol and cigarettes), characterizes violence as acceptable, glamorous or desirable, or contains any personal contact information or other personal information identifying any third party;
  • Submit, or provide links to, any postings containing material that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, ethnicity, sexual orientation, gender, age, or disability;
  • Engage in spamming or flooding;
  • Harvest or collect information about users of our Services;
  • Order a number of tickets for an event that exceeds the stated limit for that event;
  • Use any password or code to participate in a presale or other offer via our Services if you did not receive the password or code from us or an authorized third party, or violate the terms of the presale or offer;
  • Use any area of our Services for commercial purposes, such as to conduct sales of tickets, products or services;
  • Submit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs or other items of a destructive nature;
  • Manipulate identifiers, including by forging headers, in order to disguise the origin of any posting that you submit;
  • “Frame” or “mirror” any part of our Services;
  • Use any robot, spider, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve, index, data mine or in any way reproduce or circumvent the navigational structure or presentation of the Content or our Services, including with respect to any reCAPTCHA or other security feature displayed on our Services. Operators of public search engines may use spiders to copy materials from our Services for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials. We may revoke this exception at any time and require removal of archived materials gathered in the past;
  • Use any automated software or computer system to search for, reserve, buy or otherwise obtain tickets, discount codes, promotional codes, vouchers, gift cards or any other items available on our Services, including sending information from your computer to another computer where such software or system is active;
  • Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure;
  • Access, reload or refresh transactional event or ticketing pages, or make any other request to transactional servers, more than once during any three-second interval;
  • Reproduce, modify, display, publicly perform, distribute or create derivative works of our Services or the Content;
  • Reproduce or scan tickets in a format or medium different from that provided by our Services; or
  • Decode, decrypt, modify, or reverse engineer any tickets or underlying algorithms or barcodes used on or in production of tickets or our Services.

 

2. ATG Entertainment Rights

2.1 We reserve the right to:

  • modify or withdraw, temporarily or permanently, our Services (or any part of it) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of our Services; and/or
  • Change these Terms of Use from time to time. Your continued use of t our Services (or any part of it) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms of Use have been changed. If you do not agree to any change to the Terms of Use then you must immediately stop using our Services; and/or
  • Monitor any activity and content associated with our Services. We may investigate any reported violation of these Terms of Use or complaints relating to our Services and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from our Services).

 

2.2

We will use our reasonable endeavors to maintain our Services. Our Services subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of our Services because of a failure, suspension or withdrawal of all or part of our Services for any reason.

3. Your Personal Data

You are using our Services at your own risk. We do not guarantee that your personal information will remain private. Please see our Privacy Policy for information regarding the measures we take to protect your personal information. We do not promise that there will be no errors transmitting information to and from our Services. We do not promise that information you receive from our Services is accurate or reliable or that our Services are free of computer viruses or other harmful mechanisms. We make no guarantee of the availability of any tickets or specific results from the use of our Services.

4. Links to other websites

We may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

5. Mobile Application Terms

If you are accessing our Site(s) through our App, the following additional terms apply:

5.1

We grant you the right to use the App only for your personal use. You must comply with all applicable laws and third party terms of agreement when using the App (e.g. your wireless data service agreement). The App may not contain the same functionality available on our Sites(s).

5.2

We own, or are the licensee to, all right, title, and interest in and to the App, including all rights under patent, copyright, trade secret, trademark, or unfair competition law, and any and all other proprietary rights, including all applications, renewals, extensions, and restorations thereof. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble, or otherwise attempt to derive source code from any App and you will not remove, obscure, or alter SHI's copyright notice, trademarks or other proprietary rights notices affixed to, contained within, or accessed in conjunction with or by the App.

5.3

The App or its underlying technology may not be downloaded to or exported or re-exported: (a) into (or to a resident or national of) Burma (Myanmar), Cuba, Iraq, Iran, Libya, North Korea, Sudan, Syria, or any other country subject to United States embargo; (b) to anyone on the US Treasury Department's list of Specially Designated Nationals or on the US Commerce Department's Denied Party or Entity List; and (c) to any prohibited country, person, end-user, or entity specified by US Export Laws. When using the App, you are responsible for complying with trade regulations and both foreign and domestic laws (e.g., you are not located in a country that is subject to a US Government embargo, or that has been designated by the US Government as a "terrorist supporting" country, and you are not listed on any US Government list of prohibited or restricted parties).

5.4

iOS – Apple

These Terms are an agreement between you and ATG, and not with Apple. Apple is not responsible for the App and the content thereof.

ATG grants you the right to use the App only on an iOS product that you own or control and as permitted by the App Store Terms of Service.

Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

Apple is not responsible for the investigation, defense, settlement, and discharge of any third-party intellectual property infringement claim.

Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including but not limited to: (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation.

In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if applicable, for the App to you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.

Apple and Apple's subsidiaries are third party beneficiaries of these Terms, and, upon your acceptance, Apple as a third-party beneficiary thereof will have the right (and will be deemed to have accepted the right) to enforce these Terms against you.

5.5

Android – Google

These Terms are an agreement between you and ATG, and not with Google. Google is not responsible for the App and the content thereof.

ATG grants you the right to use the App only on an Android product that you own or control and as permitted by the Google Play Terms of Service.

Google has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

Google is not responsible for the investigation, defense, settlement, and discharge of any third-party intellectual property infringement claim.

Google is not responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including but not limited to: (a) product liability claims; (b) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation.

In the event of any failure of the App to conform to any applicable warranty, you may notify Google, and Google will refund the purchase price, if applicable, for the App to you; and to the maximum extent permitted by applicable law, Google will have no other warranty obligation whatsoever with respect to the App.

Google and Google's subsidiaries are third party beneficiaries of these Mobile Device Terms, and, upon your acceptance, Google as a third-party beneficiary thereof will have the right (and will be deemed to have accepted the right) to enforce these Terms against you.

5. Limitation of Liability

5.1

While we will use reasonable endeavors to verify the accuracy of any information we place on our Services, we make no warranties, whether express or implied, in relation to its accuracy.

 

5.2

All products and services available via our Services are provided on an “as is’ basis with no warranty of any kind. To the maximum extent permitted by law, we disclaim all representations and warranties, statutory, express or implied with respect to our Services and the products and services available, including without limitation, warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from errors or omissions, computer viruses or other malicious or unauthorized code, and implied warranties arising from course of dealing or performance. In addition, we do not represent or warrant that the information accessible via our Services is accurate, complete or current, or that our Services are completely secure.

 

5.3

Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that our Services will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that our Services or the server which makes it available are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from our Services.

 

6. Limitation of Liability; Indemnification

6.1

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of our Services and any information provided to or taken from our Services by you, except to the extent specified in our Privacy Policy.

 

6.2

Neither ATG nor its officers, directors, employees, agents, suppliers, licensors or third party partners will be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages (even if ATG has been advised of the possibility of such damages), whether in an action under contract, tort, or any other theory, arising out of or in connection with any errors or omissions, viruses or other malicious or unauthorized code, the use, inability to use or performance of our Services, or any loss, business interruption or other damage sustained in connection with your use of our Services. Without limiting the foregoing, ATG’s liability in connection with your use of our Services shall be limited to the amount paid by you in connection with such use in the six months (6) period preceding the date of the event giving rise to such liability. These limitations will apply notwithstanding any failure of essential purpose of any limited remedy.

 

6.3

You agree, at your expense, to indemnify, defend and hold harmless ATG and its officers, directors, employees, agents, suppliers, licensors and third party partners from and against all claims, losses, expenses, damages and costs (collectively, “Damages”), including reasonable attorneys’ fees, arising out of your use of our Services, including, but not limited to, the unauthorized use of your id or password, material you access, download, submit, post, transmit or make available through our Services, your violation of these Terms of Use, any business or other transaction between you and any third party that has a presence on our Services and your violation of any rights of a third party.

 

7. Intellectual Property and right to use

7.1

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content contained within our Services shall remain at all times owned by us or our licensors. You are permitted to use this material only as expressly authorized by us.

 

7.2

You acknowledge and agree that the material and content contained within our Services is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of our Services is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

 

7.3

Except for personally identifiable information subject to our Privacy Policy, any information you submit on our Services, will not be treated confidentially and you acknowledge that we may use such information for any purposes.

 

8. General

8.1

If any part of the Terms of Use shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of the Terms of Use.

 

8.2

These Terms of Use amended from time to time by ATG contain the entire agreement and understanding between us in respect of all matters which are referred to herein and supersede any prior written or oral agreement between us relating to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Terms of Use. You confirm that, in agreeing to accept these Terms of Use, you have not relied on any representation that is not expressly included herein and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Terms of Use. 

10. Account Registration

You may browse our Services without registering for an account. You will be asked to register for an account to use certain features of our Services, such as purchasing a ticket. If you do create an account, your username may not include the name of another person with the intent to impersonate that person, or be offensive, vulgar or obscene. Your account username and password are personal to you. You will be responsible for the confidentiality and use of your username and password, and for all activities (including purchases) that are conducted through your account. You may not transfer or sell access to your account. We will not be liable for any harm related to disclosure of your username or password or the use by anyone else of your username or password. You may not use another user’s account without that user’s permission. You will immediately notify us in writing if you discover any unauthorized use of your account or other account-related security breach. We may require you to change your username and/or password if we believe your account is no longer secure or if we receive a complaint that your username violates someone else’s rights. You will have no ownership in your account or your username. We may refuse registration, cancel an account or deny access to the Site for any reason.

 

11. Rules for competitions and games

In addition to these Terms, competitions, games or other promotions (collectively, “Promotions”) made available through our Services may have specific rules that are different from these Terms. By participating in a Promotion, you will become subject to those rules. We urge you to review the rules before you participate in a Promotion. Promotion rules will control over any conflict with these Terms.

 

12. Disputes

If we are unable to settle any dispute relating to our Services by negotiation, any disputes, claims or controversies arising from or related to your use of our Services, shall be submitted by Us to mediation and if the matter cannot be resolved through mediation, it shall be submitted for binding arbitration. Unless we and you agree otherwise, any mediation and/or arbitration shall take place in the State of New York, County of New York, and shall be administered by and pursuant to the rules of the American Arbitration Association (“AAA”). Disputes shall be arbitrated on an individual basis. There shall be no right or authority for any claims or disputes to be arbitrated or litigated on a class action basis or in a purported representative capacity on behalf of the general public or other persons similarly situated. No arbitration award or decision shall be given preclusive effect as to the issues or claims in any dispute with anyone not a party to that arbitration. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend any rights arising by reason of your use of the Site (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury, and you specifically waive any right to be a member of a class action lawsuit for any claim, dispute or controversy arising from your use of our Services. Notwithstanding the foregoing, ATG may commence an action for injunctive relief in a court of law at any time to enforce its rights under these Terms of Use and/or to protect its property.

These Terms of Use are governed by the laws of the State of New York. If any provision (or portion thereof) contained herein is found by any arbitrator or court of competent jurisdiction to be invalid, illegal or unenforceable, that provision (in whole or in part) shall, to the extent required, be deemed not to form part of these Terms of Use, and the validity, legality and enforceability of the other provisions of these Terms of Use shall not be affected or impaired thereby. If any such provision (or portion thereof) is held invalid or unenforceable with respect to particular circumstances, it shall remain in full force and effect in all other circumstances.