Orpheum Theatre

Street parking is limited (meters run Mon-Sat until 6pm), but there are many public parking garages and lots in the area by both of our theatres. 

Please be aware that during the holidays, parking is tight; we suggest using public transportation from Thanksgiving through New Year's Day.

The theatre has wheelchair accessible locations on the Orchestra level where patrons may remain in their wheelchairs. Each patron who requires a wheelchair accessible seat may purchase up to 3 additional contiguous seats, in the wheelchair accessible section, for their companion(s) if they are available at the time of purchase; these may be purchased at the ADA price (lowest regular price for the performance being purchased).

Integrated Row R has spaces for wheelchairs and fixed theatre seats for companions, and Platform Row CC (in the rear of Orchestra) has spaces for wheelchairs and movable hardback chairs for companions.

Please note that there aren’t any elevators to service the upper levels of the theatre. Patrons who are unable to climb stairs may purchase Limited Mobility Orchestra seats. For Limited Mobility patrons, 2 tickets may be purchased at the ADA price (lowest regular price for the performance being purchased) – one for the Limited Mobility patron, plus one companion. Patrons with walkers, crutches, or similar mobility devices will have these items taken to the lobby by an usher to comply with local fire code regulations. At the end of the performance, an usher will return the device to the guest. For shows with an intermission, the device will be returned upon request for the intermission period.

The largest main restrooms for men and women are located in the basement level. As you enter the front doors from the street, you will find a staircase to your right or an elevator to your left (next to the entrance of the VIP Room) which will take you to these restrooms. Both are fully accessible for wheelchair patrons. On the Mezzanine level, there is a women's room in the corner of the lobby just past the windows. On the Balcony level, there is a women's room in the corner of the lobby just past the windows, and a men's room just to the left before you enter the auditorium.

Please consider that lines can be long to the restrooms during intermission, so plan accordingly.

There is a drop-off area in front of the theatre. The white zone on the east side of Hyde St. before it intersects with Market St. The main theatre entrance is a short walk around the corner.

We have infrared listening headsets available free of charge on a first come, first serve basis. They are available at a kiosk To the left, inside of the main lobby. 

One piece of ID with a current address (driver's license, state ID) is required as deposit for one headset; additional headsets for the same individual require one of the following credit cards: VISA, MasterCard, or Discover Card.

To ensure proper seating, confirm the Open Caption, Audio Described, and ASL performance date when you request tickets.

In addition to purchasing a ticket, a headset must be reserved by requesting a headset ticket. These headsets are free but limited in number and should ONLY be ordered for the blind or sight-impaired patron. With the reserved headset ticket, you may pick up the headset in the lobby of the theatre on the way to your seat. Tickets and headsets can not be reserved online.

To ensure proper seating, confirm the Open Caption, Audio Described, and ASL performance date when you request tickets.

No pets, companion animals or emotional support animals are allowed in the theatres nor adjoining buildings or rooms. The only exceptions are guide dogs and service animals (dogs only) accompanying patrons with disabilities.

Please inform an Audience Services representative if any accommodations are required by calling (888) 746-1799 or sending an email to [email protected].

We provide booster cushions free of charge for audience members who may have difficulty seeing above taller patrons seated in front of them. Each theatre is equipped with a limited number of booster cushions which are available on a first come, first serve basis.