Subscriber Guide
Manage current tickets
To manage your current tickets, please use the link below.
Season show tickets will become available to manage when they are delivered to your inbox. This is generally 3 – 4 months before your performance. You will receive an emailed notification from us when tickets are available.
Once delivered, log into your account and click on "Subscriptions” then “Exchange Tickets”.
Purchased tickets to non-season shows can also be viewed here but you will not be able to exchange or upgrade.
Additional purchases
To purchase additional tickets to your season shows and tickets to non-season shows, please use the link below.
Subscribers have first access to tickets, often at discounted prices, so be sure you are logged into your subscriber account. Benefits are automatically applied - no promo code needed!
How to videos
How to renew your subscription video:
How to download tickets video:
How to exchange:
Parking
Parking is included for all shows at Fisher Theatre. Parking for the Detroit Opera House can be purchased ahead of time at a discounted price through your Season Extras portal.
For shows at Fisher Theatre, Subscribers may park in the Fisher Parking Structure on W Grand, or in the surface lot on W Grand and 3rd Ave.
Premium subscribers may use the internal structure located on Lothrop between 2nd and 3rd Ave. You must use your swipe card to gain access to this structure.
Subscriber FAQs
How do I renew my subscription?
Download our 2025-26 Season Renewal Brochure
How do I get my tickets?
Tickets will be sent as a PDF to the email we have on file. You can expect to see these 3 – 4 months prior to your show date. Ticket delivery emails will come from [email protected]
How do I log into my subscriber account?
From our website www.us.atgtickets.com, navigate to “Log in/Register” in the upper righthand corner. Enter your credentials and click “Log in”. Click on your initials again in the upper righthand corner and select “Manage my account”.
How do I exchange my subscription show for a different date, time, or seat location?
Subscribers can exchange their tickets through their subscriber portal, in person at the Fisher Theatre box office, by calling us at (313) 887-1256, or by mailing a self-addressed envelope to Fisher Theatre 3011 West Grand Blvd, Detroit, MI 48202.
If exchanging online, navigate to “Subscriptions” under “My account” once logged in.
Can I exchange my tickets for a different production?
No, tickets must remain within the same production run. Tickets are non-transferable between productions.
How do I exchange my lounge?
If you have a lounge add-on, please follow the same steps as exchanging your ticket. Your lounge will not automatically switch to your new show date if you make a ticket exchange.
What happens if the lounge is sold out for the day I am exchanging to?
Please contact our subscriptions department at (313) 887-1256 or by emailing [email protected].
Can I add a lounge for a single show?
Yes, pending availability, lounges may be added for a single show either through our website or by calling us at (313) 887-1256.
When can I exchange my subscription show?
Exchanges can be made as soon as tickets are delivered to your account. This is generally 3-4 months before your performance and before tickets go on sale to the public.
All exchanges must be made within 24 hours before your performance.
Is there a fee to exchange subscription tickets?
No, there is no fee to exchange if done so before the exchange deadline. The deadline for exchanges is 24 hours prior to the show you are changing into or changing out of. There is a $12.00 late exchange fee should you need to exchange past this deadline. Please note, there may be an additional cost associated if you are upgrading, changing to a more expensive show day (weekends and matinees), or if ticket prices have increased. To ensure you receive the lowest priced tickets, please utilize the subscriber pre-sale window.
How do I receive my new ticket(s) if I’ve exchanged?
A new PDF ticket will be emailed to you. There is no need to keep your original tickets.
How do I purchase season extras?
Season extras can be purchased in person at the Fisher Box office, by calling us at (313) 887-1256, or through our website. Be sure you are logged into your subscriber account to ensure any applicable discounts are applied.
Can I exchange non-season show tickets?
Yes, you may exchange non-season shows for a fee. There is a $10.00 exchange fee per ticket. This must be done at least 24 hours prior to the show you are changing into or changing out of. Please note, there may be an additional cost associated if you are upgrading, changing to a more expensive show day (weekends and matinees), or if ticket prices have increased. Please call us at (313) 887-1256 to exchange.
How do I update the credit card being used for my payment plan?
You can add a new credit card through your subscriber portal; however, you must alert the subscriptions office as they will need to officially change the card over. Please call us at (313) 887-1256 or email us at [email protected].
How do I add my tickets to my Apple Wallet?
Tickets can be added to your Apple Wallet from your subscriber portal. Please note, this feature is not currently available for Android/Google Wallet users.
Contact Us
If you need further assistance or have any questions, we are always happy to help.
Email: [email protected]
Phone: (313) 887-1256