William Saroyan Theatre

ADA is only available in the 1st Floor of Orchestra Level. 

Row N has spaces for wheelchairs & scooters with fixed theatre seats & movable hardback chairs for companions.

ADA row in the Orchestra can be accessed via the Lobby Ramp on the North & South sides of the theatre. Inform Venue Staff for assistance to ADA row. 

Orchestra-level seating can be accessed with an aisle ramp. There are no stairs once you enter the Orchestra level. 

Lower & Upper Balcony can only be accessed through Lobby Stairs. Lower Balcony has a level of stairs from Rows A - L. Upper Balcony has a level of stairs from Rows M - Z. 

Barrier-Free Entrances are available at our Bronze Entrance at M St. & Inyo Entrance at Inyo St., with a gentle-slope Ramp outside. 

All Orchestra, Lower Balcony, & Upper Balcony sections have handrails.

Walkers, crutches, or similar support & mobility items will need to be placed away from aisle area in all levels during the show. Venue Staff will provide access to items during intermission or End of Show.

A Wheelchair-Accessible seat is a seat that can be removed based on the patron's mobility or disability. At the request of patron, the seat can be provided space for patrons with wheelchairs or scooters. 

A Wheelchair Companion seat is a seat that is located next to the Wheelchair Accessible seat. This seat is not removable based on seating location. 

Restrooms are located in North Lobby on Orchestra - 1st Floor and Balcony - 2nd Floor levels. 

Access to Restrooms is closest to the Upper Balcony (Odd Section) Stairs.

All Restrooms are fully accessible with sensor-activated faucets.

Food & beverage areas in all buildings are accessible for persons with disabilities.

Accessible parking is located in front of the Lot. Please inform the attendant to be directed appropriately. Available on a first-come, first-serve basis.

Lift to Lower Lobby is available for ADA. Located in Main Lobby. 

No elevators to access the Lower & Upper Balcony in the Saroyan Theatre. All stairs to both Balcony & Orchestra levels have handrails. 

Drop-Off Vehicles for the Saroyan Theatre can be done in our FCEC Parking Lot on O Street. 

Based on Event, Security and Metal Detectors may be in place at all entrances for guest safety.

Who can use an assistive listening device?

Everyone. While induction neck-loops are only compatible with hearing aids and cochlear implants that include a “T” switch, the ear speaker can be used by anyone who wants a volume boost.

Where can I receive an assistive listening device?

ALDs can be located in the Main Lobby near the West 'Upper Balcony' Stairs. If you cannot find it, please ask Venue Staff for assistance.

Will the patrons next to me be disturbed by the assistive listening device?

No. ALDs are designed to deliver sound directly to the individual and operate on reserved radio frequencies that do not interfere with other devices or theatre equipment. Ear speakers and neck-loops are also designed to be discreet, so others may not even notice you are using one.

Are assistive listening devices available for every show and event?

Yes. Assistive listening devices are available regardless of the producer. They can be requested at any time during an event and are distributed on a first-come, first-served basis free of charge. Devices can be obtained at the customer service area next to the box office inside the theatre lobby.

Is there a cost for using an assistive listening device?

No. Assistive listening devices are provided free of charge on a first-come, first-served basis. A valid government-issued ID is required as a deposit for a complimentary headset.

Do you clean your assistive listening devices?

Yes. We follow the manufacturer’s maintenance recommendations and use antimicrobial wipes to clean all earpieces and neck-loops before returning them to storage. 

Do I need to sit in a specific place to use an assistive listening device? 

No. Assistive listening devices work from any seat in the theatre.

I have a hearing aid or cochlear implant. Will an assistive listening device work for me?

Yes. Induction neck-loops are available for patrons who use hearing aids or cochlear implants with a “T” switch. Ask your audiologist whether your device has a telecoil (“T” switch) and how to use it with an assistive listening system.

Do you provide ASL Interpreters? 

Yes. Based on Event, we can provide ASL Interpreters for your ticketed show at this Venue. 

The Fresno Convention & Entertainment Center welcomes guests with disabilities and their assistive animals. The Center abides by the regulations for ADA Service Animals set by the US Department of Justice. 

If performances or shows display these special effects, patrons will be notified prior in email announcement, website, and/or signage throughout the venue.